Question: Can I amend my order?
Answer: Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.
Please make sure all the information is correct when you checkout.
Question: When can I get the parcel?
Answer: It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
Question: When can I get the parcel?
Answer: It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
Question: Where is my order and How can I track?
Answer: 1. All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
2. Get your tracking number through your own account, and Track your Order
Question: Can I exchange or return my order?
Answer: It is a pity that we do not provide exchange service for anyone. If your order have any faulty or issue, contact us within 24 hours once you get the parcel.
Please turn to Return / Refund Policy and get more details.
Our customer service team will solve your problems as soon as possible.
Question: Faulty goods
Answer: If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!
Please enclose the picture and tell us the details of issue, we will check and solve it for you as soon as possible.
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